What to Expect After Inquiry
Initial Response
Our sales team will acknowledge your inquiry within 24 hours and request any additional information if needed.
Detailed Quotation
Receive comprehensive pricing with specifications, MOQ, lead time, and payment terms tailored to your requirements.
Technical Discussion
If needed, our engineering team will provide technical consultation to ensure product compatibility.
Sample or Order
Arrange sample shipment for evaluation or proceed directly to production order based on your needs.
Frequently Asked Questions
What information do I need to provide for a quote?
Please specify: product type/standard, required quantity, any customization needs, target market/certifications, and desired delivery timeline.
What is the minimum order quantity?
Standard products: 10 units. Logo printing: 50 units. Custom specifications: 100 units. Complete ODM: 500 units. Contact us for volume pricing.
Can I order samples before placing a bulk order?
Yes. We offer samples for qualified B2B buyers. Sample cost and shipping will be quoted based on your requirements. Sample fees can be credited toward bulk orders.
What payment terms do you offer?
We accept T/T (wire transfer), L/C (letter of credit), and other terms for qualified buyers. Standard terms: 30% deposit, 70% before shipment.
How long does shipping take?
Sea freight to Europe: 25-35 days. To North America: 20-30 days. To Australia: 18-25 days. Air freight available for urgent orders (5-10 days).
Do you provide after-sales support?
Yes. We provide comprehensive technical support, warranty service, and documentation. Our team is available to assist with installation guidance and troubleshooting.
